How do credits work?
Each style transformation costs a set number of credits, shown on
the style before you generate. New accounts start with a free
credit bonus, and you can earn more by watching a rewarded ad from
the Rewards tab, or get a monthly refill by subscribing to
Premium.
My generation failed or looks wrong. What do I do?
Try again with a clear, well-lit, front-facing photo — results are
best when the face is unobstructed. If a generation fails
outright, credits for that attempt are not charged. If you were
charged for a failed result, contact support with the date and
style name so we can review it.
How do I cancel or manage my subscription?
Subscriptions are billed through the Apple App Store or Google
Play, not directly by Imagin Lab. Go to
Settings → Manage Subscription in the app, or
manage it directly from your device's App Store / Play Store
subscription settings. Cancelling stops future renewals but keeps
Premium active until the current period ends.
Can I get a refund?
All purchases are processed by Apple or Google, so refunds are
handled through their platforms. Visit
reportaproblem.apple.com
for App Store purchases, or the Google Play order history page for
Android purchases.
Are my photos and generations kept private?
Photos you upload are used only to create your requested
generation and are not shared publicly. Your generated creations
are saved to your account so you can revisit them under the
Profile tab. See our Privacy Policy for full details on data
handling.
I'm not receiving notifications about new styles.
Check that notifications are enabled for Imagin Lab in your device
Settings, then confirm they're also toggled on inside the app
under Settings → Notification.